Sweet DezireSweet Dezire
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Same team in the kitchen and on the app — including the odd “can I swap the topping?” question. These answers are written for the website: plain language, no corporate fog.
Still stuck? Contact beats guessing.
On this website, browse the Menu, open a product, and add it to your basket. When you're signed in, your basket is saved to your account. Use Checkout to pay by card for collection or delivery — enter a promo code, apply a wallet loyalty reward, choose a delivery address, and schedule a slot when offered. The mobile app offers the same account and basket sync, plus push notifications and optional profile photo upload.
On the website, checkout supports collection or delivery pay-by-card (Apple Pay can appear in Safari after Stripe domain verification). Enter a promo code and apply a wallet loyalty reward on the checkout page. Add or change saved delivery addresses on the web under Account or at checkout. The same Supabase account and basket sync apply when you're signed in.
If we’re not accepting orders right now, you’ll see a banner at the top of the site. Opening times follow the shop settings we use in the app as well.
We accept card payments through Stripe on the web and in the app (Apple Pay can appear in Safari on the website after Stripe domain verification). We do not store your full card number on our servers. You can manage saved cards from your Account page (Stripe billing portal).
After you place an order, check Account → Orders on this site, or the Home / Orders area in the app for status updates (for example confirmed, preparing, ready, out for delivery, or collected). Push notifications in the app are optional in Settings.
You earn stamps on qualifying orders. After 5 stamps you can redeem a free dessert reward; after 10 stamps you can redeem 10% off your order. Redeem rewards in the app or on the web under Account → Rewards, then turn on "Use my wallet reward" at checkout before you pay.
Yes. Rewards you redeem to your wallet are valid for 90 days from the date they are issued unless stated otherwise in the app.
On the website checkout page, enter your code and tap Apply. In the app basket, use the promo field the same way. Codes must still meet any minimum spend or other rules stored with the promotion.
Many menu items list add-ons and options (for example flavours, toppings, or sauces) on the product page. Choose what you want, then add the item to your basket. If you need something that is not listed, contact us and we will see how we can help.
On the website, go to Account → Addresses or add an address during checkout. You can save multiple addresses, search with Google address lookup, and set a default for faster checkout. The mobile app offers the same saved addresses on your account.
Profile photo and mobile number can be managed in the mobile app. On the web you can sign in, reset your password, manage delivery addresses, manage cards via Account, redeem loyalty rewards, and see your recent orders.
In the app under Settings → Preferences you can enable push notifications for order updates and opt in or out of email updates. Your device must allow notifications for the app in system settings.
If you need to change or cancel, contact us as soon as possible. Once preparation has started we may not be able to change your order. Include your order reference if you have one.
Contact us with your order details and we will help. Email enquiries@sweetdezire.co.uk and include your name, order reference, and a short description of the issue.
On the website, go to Account → Settings and use Delete account. In the mobile app, use Delete account under Settings. You can cancel from the prompt if you change your mind before deletion completes. You can also contact us at enquiries@sweetdezire.co.uk.